You can reach us by filling out the contact form on this page. We’ll get back to you within 24-48 business hours.

Absolutely! Please use the contact form to share the details of your request, and we’ll let you know how we can help.

If your order has not been shipped yet, we can modify or cancel it for you. Please contact us as soon as possible through the contact form, including your order details.

Please use the contact form to provide your order number and a brief description of the issue. We will get back to you as soon as possible to resolve it.

This code is your guarantee of safety and transparency. It certifies that every one of our blends and teas meets the strictest German and European organic standards. This means the tea you drink is pure, regularly tested throughout the entire supply chain, and grown without pesticides or synthetic chemicals.

Unlike industrial tea bags, we exclusively select premium-grade whole leaves. Whole leaves not only preserve superior aromas and health benefits, but also allow for multiple infusions from the same serving. It is an investment in your well-being that offers a much richer and longer-lasting sensory experience.

We know that choosing tea online is a matter of trust and senses. If a blend doesn't quite meet your expectations, don’t keep it to yourself: write to me at info@erinora.com. Your satisfaction is at the heart of Erinora, and we will find the best solution together—whether it's advice on how to brew it perfectly or a different blend more suited to your taste. Your daily ritual should be nothing less than perfect.

We currently ship to the following countries:Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Republic of Cyprus, and Austria.

If your country is not listed, please contact us through the contact form to discuss possible shipping options.

• Germany: €5.90 (Free on orders over €39).

• Rest of Europe (where we ship): €14.50 (Free on orders over €59).

We ship via leading European carriers (DHL, Hermes, DPD, or GLS) to ensure speed and reliability.

• Germany: Delivery in 1-2 business days.

• Rest of Europe: Delivery in 2-5 business days.

Please note that delivery times may vary during holidays or peak seasons.

Orders are typically processed and shipped within 1-2 business days once payment is confirmed.

You will receive an email with a tracking link as soon as your package is handed over to the carrier.

If you do not receive your order within the estimated timeframe, please contact us at info@erinora.com with your order number, and we will follow up with the carrier immediately.

If your order hasn’t been shipped yet, you can request a change to the shipping address by contacting us via the contact form as soon as possible.

Express shipping is not currently available, but we plan to introduce this option in the future.

As a consumer, you have a legal right to withdraw from the contract within 14 days of receiving your goods without giving a reason.

• Procedure: To exercise this right, you must inform us via a clear statement (e.g., an email to info@erinora.com).

• Costs: Return shipping costs are at the customer's expense, as stated in our cancellation policy.

• Refunds: Once the return is received and its condition is verified, we will refund the amount paid (excluding any extra costs from choosing a non-standard express delivery).