Let's Connect

We’re excited to hear from you!

Whether you have a question, need support, or just want to share your thoughts, we’re here to help.

Simply fill out the contact form below, and we’ll get back to you as soon as possible.

Your feedback is important to us, and we look forward to connecting with you!

FAQs

How can I contact the Erinora team?

You can reach us by filling out the contact form on this page. We’ll get back to you within 24-48 business hours.

Can I contact you to customize an order?

Absolutely! Use the contact form to share the details of your request, and we’ll let you know how we can assist.

Can I modify or cancel an order after it’s been placed?

If your order hasn’t been shipped yet, we can modify or cancel it. Please reach out to us as soon as possible using the contact form and include your order details.

I have an issue with my order. How can I get support?

Please use the contact form to provide your order number and a description of the issue. We’ll assist you as soon as possible.

Where can I find updates about your activities?

Follow us on Instagram @erinora_tea and Facebook to stay updated on our latest news, events, and collections.

Do you collaborate with other businesses or influencers?

Yes, we’re always open to new collaborations! Let us know your ideas using the contact form, and we’ll get back to you.

Shipping and Delivery

Where do you ship to?

We currently ship to the following countries:Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Republic of Cyprus, and Austria.

If your country is not listed, please contact us through the contact form to discuss possible shipping options.

What are the shipping costs?

For shipments within Germany, the shipping cost is €5,90.

For all other countries we ship to (Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Republic of Cyprus, and Austria), the shipping cost is €14,50.

Which courier do you use for shipping?

We ship all orders with DHL, ensuring reliable and fast delivery. Once your order is dispatched, you’ll receive a tracking number to monitor its progress.

How soon is my order shipped after I place it?

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive an email notification with tracking details as soon as your order has been dispatched.

How long does shipping take?

For deliveries within Germany, orders typically arrive within 1-2 working days after dispatch.

For deliveries to other European countries, shipping usually takes 2-3 working days after dispatch.

Please note that delivery times may vary during holidays or peak periods.

Do you offer free shipping?

Yes, we offer free shipping on all orders over €39 for deliveries within Germany and €59 for orders to other countries we ship to. The free shipping option will automatically apply at checkout if your order qualifies.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking link to monitor your delivery.

Can I change the shipping address after placing an order?

If your order hasn’t been shipped yet, you can request a change to the shipping address by contacting us via the contact form as soon as possible.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery time, please contact us with your order details, and we’ll help you track it.

Do you offer express shipping?

Express shipping is not currently available, but we plan to introduce this option in the future.

What happens if I’m not home during the delivery?

If you’re not home, the courier will leave a notice with instructions for re-delivery or pickup from a nearby location.